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Virgin Mobile UAE’s Success Story as an AI-Enabled Communication Service Provider

Communication Service Providers are at a turning point. Traditional providers are slowed by complexity and legacy systems, while customer expectations are rising faster than ever. The winners will be those who act with innovation and technology enabled focus in customer expectations. Virtual Mobile UAE is uniquely positioned to seize this moment. Free from the unnecessary weight and sharp strategy, the company has been able to move faster, design smarter offers, and stay closer to the customer. Overall agility to outpace competitors, and the strength to grow while maintaining high level customer satisfaction.

This is not just competition — it is a reshaping of the market where Communication Service Providers craft the future using AI and deep technology.

Organized by

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Speakers


Oliver Bussmann
Oliver Bussmann - Moderator
Board Member, Modirum Platforms
Mr. Rob Beswick
Mr. Rob Beswick
CEO, Virgin Mobile, UAE
Dr. Mohammad Imran Shaikh
Dr. Mohammad Imran Shaikh
CTO, Virgin Mobile, UAE
Mr. Tero Silvola
Mr. Tero Silvola
CEO, Modirum Platforms

Program Agenda

14:00 CET
Introduction
Virgin Mobile UAE: A Success Journey of Agility, Innovation and Customer-Centric Growth - by Oliver Bussmann
14:05 - 14:20
Panel Discussion
Mr. Rob Beswick, CEO, Virgin Mobile

The Business of Agility: Shaping Growth at Speed and Building Revenue Models for the Digital-First Era

How Virgin Mobile UAE Turns Market Change into Lasting Value

Dr. Mohammad Imran Shaikh, CTO, Virgin Mobile

The Tech Engine of Agility: Real-Time Capability, AI-Driven Personalization, and Seamless Onboarding for Always-On Customer Experiences

How Virgin Mobile UAE’s success was built on principles of agile development, real-time platforms, and process excellence

Mr. Tero Silvola, CEO, Modirum Platforms

The Urgency of Acting Now: Grounded Strategies Service Providers Can Leverage to Handle Telecom’s Challenges and Unlock New Opportunities

Mr. Oliver Bussmann, Board Member, Modirum Platforms Board Observer (Moderator)
14:20 - 14:35
Moderated Dialogue
A dynamic discussion revisiting the key drivers of Virgin Mobile UAE’s success, the biggest challenges still facing service providers, and what lies ahead for the industry. The dialogue will explore:
  • • The most significant market shifts and technology trends shaping telecom today and the biggest drivers for success and challenges
  • • Balancing innovation and risk: how to manage costs, wholesale terms, and churn while pushing transformation forward
  • • Looking forward the road ahead: where opportunities meet challenges in building the future of telecom
14:35 - 14:40
Q&A
14:40 - 14:45
Closing Remarks
WHY TO JOIN?

You Are a Telecom Executive Riding the Road of Change…

Request your invitation to this exclusive webinar if you:

  • • Want to understand how Virgin Mobile UAE achieved agility, speed, and sustained growth in a highly competitive market
  • • Are seeking the synchrony between technology, business strategy, and agility — embracing risks while keeping customer experience first
  • • Need to see how AI-driven personalization, automation, and real-time platforms can transform customer engagement

About Modirum Platforms

We secure future societies and optimize critical services with deep technology.

Modirum Platforms empowers critical infrastructure providers with AI to predict demand, prevent failures, and ensure reliable operations. With 27+ years of mission-critical experience, 250+ experts, and 500+ projects in 30+ countries, we’re trusted by governments and industries worldwide.

From the Nordics and Europe to the Middle East, Switzerland, Brazil, and beyond - we build secure, intelligent, and resilient systems that keep nations and industries ahead of change.

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Secure Your Webinar Seat Today

Join us for an exclusive webinar on Virgin Mobile’s journey as a Deep Technology–enabled Communication Service Provider. Explore how innovation, real-time capabilities, and AI-driven personalization powered their success in the UAE, and gain insights from industry leaders on the future of telecommunications.

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