Modirum Platforms and HeadSpin Partner to Elevate Leading UAE Telecom Operators’ Customer Application UX

Modirum Platforms is proud to announce the successful delivery of an enhanced user experience through advanced automation for a non-disclosed, leading UAE telco operator, made possible by a strong collaboration with HeadSpin. This partnership merges industry-leading software technology with deep expertise, joining forces to transform consumer application performance testing – from traditional manual cycles to a fully automated, innovative approach.

The solution employs air-gapped, on-premise technology for continuous automated performance testing. Critical user journeys – such as app navigation, selecting subscription plans, SIM orders, tracking usage – are consistently optimized and flawlessly executed. This shift from manual processes to automation not only streamlines regression testing but also significantly enhances overall application performance, customer experience and reliability.

Key Benefits Included:

  • - Real-time performance monitoring with instant alerting
  • - Custom dashboards providing immediate visibility into critical KPIs
  • - Enhanced customer satisfaction (CSAT) and improved Net Promoter Score (NPS)

Looking ahead, this collaboration marks the first step toward an AI-empowered future where automation and innovation converge, Modirum Platforms is committed to driving secure, future-proof digital transformation – prioritizing robust security measures, quantum computing advancements, and strategic AI integration to build a resilient digital ecosystem and deliver exceptional user experiences.