Digital Channels Platform
Provide your users with seamless, personalized,
and responsive digital self-care service across all channels
Deliver exceptional digital experiences that put your customers in control.
The Digital Channels Platform lets telecom providers offer personalized services and seamless self-service, enabling users to manage accounts, track usage, and get personalized offers—all in one platform.
key highlights
Omni-Channel
experience
Seamless customer journey across mobile, web, and other digital channels.
Self-Service
Control
Self-Service Control Customers can manage their accounts and control services—on their own terms, anytime, anywhere.
Highly
Configurable
Fully customizable to match your business needs, allowing flexibility for various digital services.
Personalized
Interaction
Products and services tailored to the individual customer needs and preferences.
All services in One
Application:
- Customized Products
- Tailored Services
- Accurate Balance Info
- Personalized Offers
- Promotions & Reductions
- Account Statistics
- Stories and Locations
- Self-Service Functions
- Support & Assistance
key benefits
Enhanced Customer
Satisfaction
Responsive, 24/7 self-service platform that gives customers full control.
Increased Customer
Loyalty
Customers value self-control, tailored services, and a personalized experience.
Reduced Operational
Costs
Increase win rates and shorten the sales cycle with efficient sales tools and processes.
Boosted
Revenue
Enable digital commerce and personalized offers, driving sales and customer engagement.
Flexible
Customization
Highly configurable solution adaptable to various business models and services.
Faster
Time-to-Market
Quickly launch new digital services, promotions and personalized offers.
customer testimonials
Client feedback
that inspires
Stankovski
Director of IT Department,
Telecom
“This team is a trusted and committed technology partner, who enabled us to reach another level of excellence in our CRM domain”
Kaltenhauser
Head of Cloud
Automation Platform
Technology, A1 Digital
“Valuable partner to our team. Their team’s engineers are proficient, supportive and professional”
Alonso
Chief Technology
Officer, bite
“Professional and structural approach in the implementation of complex and high-transactional systems, critical for the business”
Gjorgjioski
Head of Business
Support Systems, A1
“Modirum Platforms BSS Solutions and expertise are instrumental part in fulfilling our future BSS strategy”
Eckel
Head of Development,
IKARUS Security
“This team has been dynamic and flexible in finding practical solutions for the challenges that we had”
Törmälä
Executive Director
Customer Relations, MPY
“Our account manager introduced me to Modirum Platforms (Cloudriven), and with just a couple of remote meetings, they created a system that exceeded our expectations.”
Nilsson
Owner, Chairman of the Board,
Unexa
“They had variety of ways of looking at the challenges and finding creative and practical solutions to support our business”
Salven
Head of Digital Experience
at Aalto University
“We were surprised at how quickly we were able to create a testable chat functionality and how well it responded to our questions even in the testing phase.”
